Answers to common questions
Nature of Product
Please note that our candle tins may occasionally have minor imperfections, such as faint indents, marks, or scratches. These subtle variations do not affect the performance or quality of our products.
As each item is handmade, slight differences are a natural part of the process, adding to their unique charm. Additionally due to the nature of natural oils and butters, color between batches may vary. Thank you for appreciating the artisanal nature of our candles and beauty products!
Shipping & Return Policy
Shipping
Handmade to order: products require 3-5 business days to craft. During busy periods, production time may extend to approximately 7-10 business days before shipping.
We ship throughout the U.S., including to Alaska and Hawaii! A flat-rate shipping fee of $8 applies to all orders under $70.
Once your order leaves our facility, we take no responsibility for delays caused by the shipping carrier. Unfortunately, we are unable to replace missing or stolen packages.
Once an order is submitted, we are unable to make any changes, including address updates, item modifications, or cancellation requests. If you need to update the shipping address, please contact the shipping carrier directly to change your address or request a local pick-up point.
Honeydewmoo is not responsible for lost packages due to incorrect shipping addresses.
Tracking and Delivery
Once a package has shipped, tracking information is outside of our control, and while we’d love to assist, final delivery is managed by the carrier. We kindly ask that you allow 3–5 business days from the delivery date for the package to reach its correct destination. Sometimes, carriers may mark a package as "delivered" before it actually arrives. If you're experiencing shipping or delivery issues, please contact the carrier directly, as they will have more detailed information.
Return to Sender
In the event that your order is returned to us (Return to Sender), we will reach out via email to arrange a replacement order. If we are unable to contact you, the returned order will be refunded, minus the cost of shipping.
Return Shipping Fees
Please note, we are unable to cover return shipping fees.
Product Returns & Exchanges
All of our products are carefully inspected before shipment. Due to the nature of our products, candles that have been lit cannot be returned or refunded. Additionally, we do not accept returns based on personal preferences for scents after an order has been placed.
Our candles are made to order. Therefore, we do not accept returns or exchanges unless the item arrives damaged. If your order is damaged upon delivery, kindly contact us within 3 days of receipt to arrange a replacement or credit.
Other items may be returned unopened at the cost of the buyer.
Stockist & Bulk Order Inquiries
If you're interested in becoming a Honeydewmoo stockist or placing a bulk order, please contact us at ola@honedewmoo.com.